The DataVision Communications CommandIQ network management app will be updated to the latest software version mid-August. This update will provide a new look and feel of the app with additional functionality, giving users greater control over their home network.
For users that have automatic software updates enabled on their smartphone and/or tablet, the CommandIQ app is anticipated to auto-update during the week of August 18, 2025. Those without automatic updates enabled will need to manually update the CommandIQ app through their device’s app store (Apple App Store for iPhone/iPad users or Google Play Store for Android device users).
Once the CommandIQ app has been updated, users will be provided with a walkthrough of the app’s new interface the next time they open the app.
Unclaimed Patronage
We May Owe You Money
If you were a member of Gervais Telephone Company (DataVision) between 1994-1996, we may owe you money.
Gervais Telephone Company (DataVision) has unclaimed patronage memberships in the list below. If your name or someone you know appears on the list and payment has not been received, please bring your photo ID into our office at 489 Third St. Gervais, OR 97026 and talk with a Customer Care Representative for more information.
You can use this form to claim your unclaimed patronage.
If the submitted information matches our records, then you can expect a check in the mail within 4-6 weeks. If there is a discrepancy, we will contact you.
At DataVision, we believe a great fiber internet like ours should be shared. That’s why, for a limited time. when you Refer a Friend or neighbor to our fiber-fast internet, you both receive a $50 credit toward your internet services. It’s our way of saying, “thanks neighbors, for spreading the word.
How it works:
Talk to your friends & neighbors about DataVision internet services.
Give them your unique referral code (check your email from datavision-noreply@smarthub.coop)
Remind your friend to provide us with your referral code on activation.
Both you and your friend each get a $50 in bill credit after activation.
Let’s Build Something Better – Together.
Thank you for helping us connect more of Gervais, Woodburn, Hubbard and Salem to the internet they deserve. Call us with any questions at 503.792.3611.
New or returning customers must present the existing subscriber’s referral code and/or information at the service order activation before September 30, 2025. Returning customers must not have had active DataVision service for at least 180 days and departed with their account in good standing. $50 credit will apply immediately to services for the new subscriber. Existing subscriber (referrer) $50 credit will be applied to the next billing cycle after the new subscriber’s service is activated. There are no limits to the number of referrals allowed. DataVision reserves the right to change or terminate this program at any time without notice.
You deserve a loving relationship with your internet and Wi-Fi service. DataVision offers 100% dedicated fiber optic connections with lightning-fast speeds, unlimited data, no extra fees, and ultimate reliability.
Plus, go with our Managed Wi-Fi service to get free installation of a best-in-class router and super-strong Wi-Fi free for a year with a 12-month commitment ($119 value).
*Offer for new customers or former customers returning after 6 months without services. $99 installation fee waived with 12-month commitment. Managed Wi-Fi service requires internet subscription and is included free with 12-month commitment. $99 early termination fee applies if 12-month commitment is ended early. Optional Wi-Fi mesh units available for additional charge. Valid 02/01/25 through 03/31/25. All mentioned trademarks, logos and brand names are the property of their respective owners.
You deserve a loving relationship with your internet and Wi-Fi service. DataVision offers 100% dedicated fiber optic connections with lightning-fast speeds, unlimited data, no extra fees, and ultimate reliability.
Plus, go with our Managed Wi-Fi service to get free installation of a best-in-class router and super-strong Wi-Fi free for a year with a 12-month agreement ($119 value).
*Offer for new customers or former customers returning after 6 months without services. Optional Wi-Fi mesh units available for additional charge. Valid 02/01/25 through 03/31/25. All mentioned trademarks, logos and brand names are the property of their respective owners.
Update: While it appears the webmail portal has mostly recovered, we’ve been hearing intermittent reports of users still having issues. The first thing to try if you see an issue is a “Hard Refresh” using your keyboard; press the CTRL and F5 keys at the same time. This will clear the cache in your browser and may refresh the interface to show the new style. If you’re still having trouble, please contact us.
We have received reports from our webmail vendor that there is an issue with the Webmail Portal Login after an update:
We are actively testing a solution for an intermittent issue affecting some users on the Webmail Portal. This issue arose after the introduction of Zimbra version 10.1 (the webmail log in platform associated with the Portal) and the updated maildrop servers. Users may encounter a malformed login/logout screen with overlapping or missing images and non-functional buttons.
Note: This situation currently only affects mail accessed through a web browser. If you check your mail through a mail client like Outlook or Apple Mail, you should not experience any issues.
We are working with our vendor to resolve the issue. As a temporary solution you can log in with this link:
Click on the “Email” button and that will take you to your inbox. If you notice any issues or errors in the user interface you may try a hard refresh in your browser by hitting CTRL + F5 at the same time on your keyboard.
