At DataVision, we believe a great fiber internet like ours should be shared. That’s why, for a limited time. when you Refer a Friend or neighbor to our fiber-fast internet, you both receive a $50 credit toward your internet services. It’s our way of saying, “thanks neighbors, for spreading the word.
How it works:
Talk to your friends & neighbors about DataVision internet services.
Give them your unique referral code (check your email from customercare@datavision.coop)
Remind your friend to provide us with your referral code on activation.
Both you and your friend each get a $50 in bill credit after activation.
Let’s Build Something Better – Together.
Thank you for helping us connect more of Gervais, Woodburn, Hubbard and Salem to the internet they deserve. Call us with any questions at 503.792.3611.
New or returning customers must present the existing subscriber’s referral code and/or information at the service order activation before September 30, 2025. Returning customers must not have had active DataVision service for at least 180 days and departed with their account in good standing. $50 credit will apply immediately to services for the new subscriber. Existing subscriber (referrer) $50 credit will be applied to the next billing cycle after the new subscriber’s service is activated. There are no limits to the number of referrals allowed. DataVision reserves the right to change or terminate this program at any time without notice.
You deserve a loving relationship with your internet and Wi-Fi service. DataVision offers 100% dedicated fiber optic connections with lightning-fast speeds, unlimited data, no extra fees, and ultimate reliability.
Plus, go with our Managed Wi-Fi service to get free installation of a best-in-class router and super-strong Wi-Fi free for a year with a 12-month commitment ($119 value).
*Offer for new customers or former customers returning after 6 months without services. $99 installation fee waived with 12-month commitment. Managed Wi-Fi service requires internet subscription and is included free with 12-month commitment. $99 early termination fee applies if 12-month commitment is ended early. Optional Wi-Fi mesh units available for additional charge. Valid 02/01/25 through 03/31/25. All mentioned trademarks, logos and brand names are the property of their respective owners.
You deserve a loving relationship with your internet and Wi-Fi service. DataVision offers 100% dedicated fiber optic connections with lightning-fast speeds, unlimited data, no extra fees, and ultimate reliability.
Plus, go with our Managed Wi-Fi service to get free installation of a best-in-class router and super-strong Wi-Fi free for a year with a 12-month agreement ($119 value).
*Offer for new customers or former customers returning after 6 months without services. Optional Wi-Fi mesh units available for additional charge. Valid 02/01/25 through 03/31/25. All mentioned trademarks, logos and brand names are the property of their respective owners.
Update: While it appears the webmail portal has mostly recovered, we’ve been hearing intermittent reports of users still having issues. The first thing to try if you see an issue is a “Hard Refresh” using your keyboard; press the CTRL and F5 keys at the same time. This will clear the cache in your browser and may refresh the interface to show the new style. If you’re still having trouble, please contact us.
We have received reports from our webmail vendor that there is an issue with the Webmail Portal Login after an update:
We are actively testing a solution for an intermittent issue affecting some users on the Webmail Portal. This issue arose after the introduction of Zimbra version 10.1 (the webmail log in platform associated with the Portal) and the updated maildrop servers. Users may encounter a malformed login/logout screen with overlapping or missing images and non-functional buttons.
Note: This situation currently only affects mail accessed through a web browser. If you check your mail through a mail client like Outlook or Apple Mail, you should not experience any issues.
We are working with our vendor to resolve the issue. As a temporary solution you can log in with this link:
Click on the “Email” button and that will take you to your inbox. If you notice any issues or errors in the user interface you may try a hard refresh in your browser by hitting CTRL + F5 at the same time on your keyboard.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging.
Getting Started with SmartHub is as Easy as 1-2-3!
Complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
This is your opportunity to give features like paperless billing and Auto Pay a try!
Frequently Asked Questions
Both platforms are part of DataVision’s online account management system for you. The website has additional functionality that allows customers to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from DataVision about your monthly bill being ready to pay online, your account number is provided in that email. You can also call DataVision at 503-792-3611 for assistance. NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.
You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
Residential members will need to have their account number on hand before starting this process.
Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.
To register, you will go to the registration URL and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
Click on My Profile
Click on Update My Paperless Settings
You can then choose your preference by selecting On or Off for paperless billing
On the app:
Select Settings
Select Paperless Bill Settings
Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and updates straight to your email or through SMS? Use SmartHub to update your notifications preferences.
Log in to your SmartHub account
Click on “Notifications”
Click Manage Contacts to add or change email address and phone numbers
Add email address or phone number
Enter verification code to activate
Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
Click Notifications
Manage Notifications
Billing or Service or Usage
Select Text Message and/or E-mail options
Log in to SmartHub.
Click Notifications
Manage Notifications
Billing or Service or Usage
Select Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize DataVision to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your July bill and mail to:
489 Third St. P.O. Box 269 Gervais, OR 97026
IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and DataVision payment address listed on your bill.
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
Click on Billing & Payments
Click on Auto Pay Program on the sidebar
Click on Sign Up for Auto Pay
Accept the Terms and Conditions then follow the instructions
On the app:
Select Pay My Bill
Select Auto Pay Program
Follow the instructions above
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your DataVision bill.
On the website:
Click My Profile
Click on Manage My Stored Payment Accounts
Follow the instructions to provide a bank account or card information
You can add multiple bank accounts and cards under your stored payment accounts
On the app:
Select Pay My Bill
Select Stored Payment Accounts
Select Add a Payment Method
Select which type of card or bank account information you will provide
Follow the instructions to provide a bank account or card information
